Privacy policy
This Privacy Policy describes how www.kwaaidesigns.co.za (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from our Site.
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.
We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
To fulfill your order, you must provide us with certain information such as your name, email address, contact number, mailing address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom or personalized items), if you contact us directly.
We collect device information using the following technologies;
- Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier.
- Log files track actions occurring on the Site, and collect data including your IP address, browser type, Internet Service Provider, referring and exit pages, and date and time stamps.
- Web beacons, tags and pixels are electronic files used to record information about how you browse the Site.
We rely on a number of legal bases to collect, use, and share your information, including:
• to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping and provide you with invoices and/or order confirmations and to communicate with you.
• when in line with preferences you have shared with us, provide you with information or advertising relating to our products or services. We use personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you, by making use of third party providers namely Facebook and Google.
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) Providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services; and 2) Compliance with Service Providers like Payfast by using their Secure Payment Gateway to process your order
• Service providers. We engage certain trusted third parties to perform functions and provide services to us, such as delivery companies. We share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.
Minors
The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.
Cookies
We use cookies which makes our website more secure, user-friendly and efficient. It makes your browsing experience better by allowing the website to remember your actions and preferences. Cookies are necessary to ensure normal site functioning in some areas of the site. You can disable the cookies if you prefer, however, by removing or blocking cookies, it can negatively impact your user experience and cause some parts of the website to no longer be fully accessible. We share your information to help us use your information as described.
- Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
- To load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
- Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels
- To assess the success of our marketing and advertising campaigns.
- Website processor Shopify : https://www.shopify.com/legal/privacy
- Google for analytics to help us understand how our customers use the Site.
Changes
Kwaaidesigns reserves the right to update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.